Salesforce Admin (ADM – 201)
|Duration: 40 hours|
|Video: 40 hours|
|Certificate of Completion|
ADM 201 COURSE DESCRIPTION
This very popular certification course among salesforce consultants globally. Most of the people take this certification as the entry pass for a salesforce job. ADM 201 certification questions are always new and keep changing. You need to be well versed with the concept and subject before this exam.
About ADM 201 Certification Exams:
- 60 Question – Multiple Choice
- 90 minutes time to complete the exam
- Passing Score : 65%
- Registration Fee: USD 200
- Retake Fee: USD 100
- Prerequisites: None required; Classroom / Online training highly recommended
Audience for ADM 201 Certification:
- BE / B.Tech / BBA / BCA /MBA / Any Graduate
- Project Managers
- Business Analyst / Functional Consultant
- Sales Professional – with or without Experience
- Software Developer – with or without Experience
- Anyone who wants to get a job in Salsforce
Exam Outline for ADM 201 Certification
- Organization Setup
- User Access Setup
- Configuration of Global User Interface
- Security and Access control
- Standard and Custom Objects creation and modification
- In-depth knowledge of Sales Cloud Applications
- In-depth knowledge of Service Cloud Applications
- Activity Management
- Chatter Implementation
- Data export and import
- Content and Document Management
- Configuration of Reports and Dashboards
- Workflow Automation
- Desktop and Mobile Administration
- App Exchange
Describe the components of the company profile (e.g., fiscal year, business hours, currency management, default settings, company information).
Identify the steps to set up and/or maintain a user (e.g., assign licenses, reset passwords, and resolve locked user accounts). Given a scenario, troubleshoot common user access and visibility issues.
3.Global User Interface
Distinguish between the various UI features that an administrator controls, including the implications (e.g., UI settings, search settings, list views, home page layouts).
4.Security and Access
Explain the various organization security options (e.g., passwords, IP restrictions, identity confirmation, network settings). Describe the features and capabilities of the Salesforce sharing model (e.g., record ownership, organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups). Given a scenario, apply the appropriate security controls (e.g., organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups). Describe the various settings and permissions a profile controls (e.g., IP access, login hours, record types, access to tabs, permissions, object permissions, field-level security). Given a scenario, determine the appropriate use of a custom profile.
5.Standard and Custom Objects
Describe the standard object architecture and relationship model. Explain how to create, delete, and customize fields, page layouts, and list views for custom and standard objects. Given a scenario, determine the appropriate fields and page layouts for custom and standard objects. Explain how to create, delete, and customize record types for custom and standard objects. Given a scenario, determine the appropriate record types and business processes for custom and standard objects. Explain the implications of deleting fields. Describe when to use and how to create formula fields.
6.Sales and Marketing Applications
Given a scenario, identify the capabilities and implications of the sales process. Given a scenario, identify when to apply the appropriate sales productivity features (e.g., big deal alerts, update reminders, similar opportunities, competitors, team selling). Describe the capabilities of products and price books. Describe the capabilities of lead management (e.g., lead conversions, lead source, lead field mapping). Given a scenario, identify how to automate lead management (e.g., queues, assignment rules, web-tolead, auto-response). Describe the capabilities of campaign management (e.g., hierarchies, influences, campaign members).
7.Service and Support Applications
Describe the capabilities of case management (e.g., case processes, case settings, case comments). Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams). Describe the capabilities of solution management (e.g., settings, categories, processes). Describe the basic capabilities of portals. Describe the capabilities of the Community application (e.g. Ideas, Answers). Describe the capabilities of Salesforce Knowledge.
Describe the capabilities of activity management (e.g., manage tasks, events, public calendars, multiday events, cloud scheduler).
Describe the features of Chatter (e.g., feed, groups, following, security).
Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, field matching, matching types, record IDs, external IDs, duplicate records). Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard). Describe the capabilities and implications of the data validation tools. Describe the different ways to back up data (e.g., weekly data export service, exports, dataloader).
11.Content and Folder Management
Describe the capabilities of Salesforce Content (e.g., presentation assembly, content delivery, content packs, workspaces, tags). Describe how folders can be used to organize and secure communication templates, dashboards, reports, and documents.
12.Analytics, Reports and Dashboards
Describe the options available when creating or customizing a report (e.g., report type, report format, fields, summarizing data, filtering data, charting, scheduling, conditional highlighting). Describe the impact of the sharing model on reports. Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, running user).. Describe the capabiltities of custom report types.
Describe when workflow are evaluated. Salesforce Certified Administrator –Study Guide TRAINING & CERTIFICATION Describe the capabilities of workflow rules and actions. Given a scenario, identify the appropriate workflow solution. Describe capabilities and use cases for the approval process.
14.Desktop and Mobile Administration
Describe the capabilities of Salesforce Mobile. Describe the installation and synchronization options of Salesforce for Outlook.
Identify use cases for AppExchange applications.
About Trainer profile?
We have experienced trainers who are well versed …. Salesforce Developers who have more than 2- 5 years of experience in this domain will be teaching…
What if i miss a class?
You will never lose any lecture. You can choose either of the two options: 1. View the recorded session of the class available in your LMS. 2. You can attend the missed session, in any other live batch.
What if i have queries after I complete this course?
We have doubt classes where you can clarify all your doubts …..any doubts can be clarified with the trainer.. or can mail us to email@example.com
What if i have more queries?
If any more quiries ..Please do visit our office…our trainers will definately assist You.
About placement assistance?
Placement Assistance is provide to those who perform well in the Mock Interviews……..
Training class conducted online or via physical classroom?
We conduct both Class Room Classes As well as Online Classes…..
How you help for certification?
We help you for geting certified by giving you the question and answers which will help you getting certified in the exam….
What certification your orgnization will provide?
We provide a certificate stating that you have certified from our organization………….
I will get chance to work on live project or not?
Yes , you will be working on a live project……
How many project you will provide?
We will provide you 3 projects to work with…….
Cloud Academy Certification Process:
- At the end of your course, you will work on Three real time Project. You will receive a Problem Statement along with a dataset to work.
- Once you are successfully through with the project (reviewed by an expert), you will be awarded a certificate with a performance based grading.
- you can take additional assistance to understand the concepts better and reattempt the Project free of cost.
|Duration: 40 hours|
|Video: 40 hours|
|Certificate of Completion|